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Ordering
  1. I’m having trouble loading the Designer Studio in my browser.
  2. I’m having trouble loading the website in my smartphone.
  3. Can I order from some other means?
  4. Can I use my own picture?
  5. The case for the phone I have is not listed here. What should I do?
  6. Can I cancel my order?
Payment
  1. What is the payment code for?
  2. Does Pokaku offer COD (Cash on Delivery) service?
  3. What do I do after I’ve made my transfer?
Shipping
  1. How long does it take to ship my order?
  2. My order arrives broken/does not fit, can Pokaku fix it?
Product
  1. What material is the case made out of?
  2. What is the difference between glossy and doff cases?
  3. Can I have a different case color?
Designing and Selling
  1. Can I get templates to showcase my product?
  2. I want Pokaku logo to show in my social media.
  3. How do I know if someone has ordered my design?
  4. How do I get paid for my royalty?
  5. Why can’t I claim my recent royalty?
Associates
  1. What is an Associate?
  2. What is the commission rate for Associates?
  3. How do I sell as an Associate?
  4. Can I have both Store and Associate accounts?
  5. How do I get paid for my commission?
 

Ordering

I’m having trouble loading the Designer Studio in my browser.
Make sure flash is installed. If it still fails to load, contact our Customer Experience Team and we will serve you offline.

I’m having trouble loading the website in my smartphone.
Your phone probably cannot run Adobe Flash and our website contains flash. We are working hard to realize flash-free future.

Can I order from some other means?
Unfortunately, we can only take order from our website. If you are planning to order in bulk from us though, you can contact our Customer Experience Team and we will be glad to assist you.

Can I use my own picture?
We want you to express your individuality through our customizable products, hence the answer is—yes! As long as your picture has high resolution, you can use it. Please see our guideline for picture size or resolution here. Please adhere to copyright and trademark rights of others’ intellectual property.

The case for the phone I have is not listed here. What should I do?
Unfortunately, there is nothing much we can do with it. We try to provide as many phone models as possible. Stay tune for the latest products!

Can I cancel my order?
You can cancel or change your order as long as you have not made your payment. If you have made your payment, we regret that we cannot cancel it anymore since our craftsmen have lovingly started on your order.

 

Payment

For more information on payment method, please visit our Payment Method page.

What is the payment code for?
The payment code is used to identify the order that the transfer is being made for. Don’t worry, we do not profit from this payment code, in adherence to our core value, we will wholly give back the amount to our community initiatives.

Saving trees, saving polar bear, this is what this amount will ultimately be used for.

Does Pokaku offer COD (Cash on Delivery) service?
We do not have COD service at this point.

What do I do after I’ve made my transfer?
Please confirm your payment here!

 

Shipping

How long does it take to ship my order?
In adherence to Our Service Pledge, we will ship out your custom case within 48 hours of your payment confirmation. Other products will ship based on stated delivery time estimate. Meanwhile, you can also track your order here.

My order arrives broken/does not fit, can Pokaku fix it?
Yes! Please contact our Customer Experience Team and supply us with a picture. We will be happy to send you a replacement.

 

Product

What material is the phone case made out of?
The case is made of special polymer that can withstand heat and shock.

What is the difference between glossy and doff cases?
Glossy has smooth and reflective finish. Doff has a rough finish. Some like glossy, some like doff.

Can I have a different case color?
The color of the outer side of the case is really up to you! We provide some basic colors for your reference but you are welcome to create your own background color using shapes in the Designer Studio.

 

Designing and Selling

Refer to our guides for more detailed instruction on how to design and sell at Pokaku.

How do I start selling at Pokaku?
It’s easy! All you have to do is to enable your account as a Store here. Start designing your products and uploading them through our Designer Studio.

Can I get templates to showcase my product?
Our templates are all free and downloadable in our Downloads page.

I want Pokaku logo to show in my social media.
Awesome! Thanks for supporting Pokaku! You can download our logo and other brand articles in our Brand page.

How do I know if someone has ordered my design?
Congratulations! You can check your sales in your Account page, Royalty tab.

How do I get paid for my royalty?
You can request a payment for your royalty in Royalty page. You can request your commission to be paid as long as your balance is over Rp 250.000. Commission request received by the 25th of each month will be processed and paid out to your bank account or your Paypal account within 10 working days of the end of the month.

Why can’t I claim my recent royalty?
For every order, we ensure that our customers are satisfied with their purchase. Hence, our orders are not settled the moment the customer pays for the order. Our orders are only settled after a customer has received and satisfied with the order. To make it simple for the designers, you can claim royalty from orders of your art from two calendar months ago.

Example 1:
Today is 15th June. The table below shows the royalty you have accumulated since March:
March: Rp. 1.300.000
April: Rp. 1.500.000
May: Rp. 2.200.000
June up to 15th: Rp. 800.000

Assuming you have not requested any royalty payment before, this is how we will allocate your royalty which you can see in your account’s Royalty page.

Pending Royalty

Available Royalty

Requested Royalty

Paid Off Royalty

Cancelled

Royalties created on (t-1 month) until today, thus not cleared to be paid.

Royalties created on (t-2 month) until today, thus cleared to be paid.

Royalties already requested but not yet paid.

Royalties already paid to you.

Royalties that has been cancelled.

Rp. 3.000.000

Rp. 2.800.000

Rp. 0

Rp. 0

Rp. 0

 

Now suppose that you request for royalty payment of Rp. 2.800.000, this is what will happen.

Pending Royalty

Available Royalty

Requested Royalty

Paid Off Royalty

Cancelled

Royalties created on (t-1 month) until today, thus not cleared to be paid.

Royalties created on (t-2 month) until today, thus cleared to be paid.

Royalties already requested but not yet paid.

Royalties already paid to you.

Royalties that has been cancelled.

Rp. 3.000.000

Rp. 0

Rp. 2.800.000

Rp. 0

Rp. 0

 

At the end of the month, once your royalty has been paid, this is what will show in your account’s Royalty page.

Pending Royalty

Available Royalty

Requested Royalty

Paid Off Royalty

Cancelled

Royalties created on (t-1 month) until today, thus not cleared to be paid.

Royalties created on (t-2 month) until today, thus cleared to be paid.

Royalties already requested but not yet paid.

Royalties already paid to you.

Royalties that has been cancelled.

Rp. 3.000.000

Rp. 0

Rp. 0

Rp. 2.800.000

Rp. 0

 

Associates

How much do I earn?
You will earn referral commission from your friend's purchase. The commission will be 15% of the Gross Merchandise Value or value of the order after discount, excluding tax, shipping, or other fee.

How does it work?
All you have to do is generate your referral link here and spread them out through your blog or social media. When a user clicks on the link and make a purchase, you will get commission for the purchase!

Can I have both Store and Associate accounts?
No problem! You can get both royalty from your art and commission from your referral in a transaction.

Where do I check my commission balance?
You can check your commission balance by logging in to your account and check the Associates tab.

How do I get paid for my commission?
You can choose to be paid through your Paypal account or through bank transfer. You need to first fill in your payment method in the Payment Option page.